HAKUNA SUPPORT
Let's get you back to a clearer day.
Tell us what happened and include your iPhone model, Apple Watch model, iOS/watchOS versions, and HAKUNA version. Please do not include medical records or sensitive health details.
Email support support@nopanicehy.comWhy Health access?
HAKUNA uses heart rate variability (HRV SDNN) and resting heart rate to compare recent signals with your personal baseline. It requests read access only for the data needed by the product.
No reading yet?
There may not be enough recent Apple Health samples to place today in context. Health access being enabled does not guarantee that a recent sample exists. Keep wearing your Apple Watch normally and check again later.
Can it measure now?
No. Apple Watch controls its health sampling schedule. HAKUNA reads available Apple Health samples and does not promise continuous or user-forced real-time measurement.
Watch not current?
Open HAKUNA on your iPhone and confirm that your Watch is paired and connected. Watch and complication updates follow Apple system timing, so the latest synced state may not appear instantly.
Restore a purchase?
Use Restore Purchases from HAKUNA’s membership or paywall screen while signed in to the Apple Account that made the purchase. App Store availability and eligibility are controlled by Apple.
Cancel a subscription?
On iPhone, open Settings, tap your name, then Subscriptions, select HAKUNA, and choose Cancel Subscription. Deleting the app does not cancel billing.
Remove local data?
Use HAKUNA’s local reset control or delete the app. This does not delete information stored in Apple Health and does not cancel an App Store subscription.
PRIVACY NOTE
Your support email is separate from your health data.
Core health information stays on your device. We cannot see your Apple Health records through a support request unless you choose to send information yourself.
Review privacy details